Return Policy
All body, skincare and refills products are final sale for health and safety reasons and are not eligible for refunds or exchanges.
Non-skincare, home and beauty products may be returned within 15 days for store credit of the total product cost, minus shipping fees, with proof of purchase.
Any returned products must be in a completely new, unused, and re-sellable condition and are subject to the store's approval.
The buyer pays return shipping fees, and must contact us to receive a return authorization at contact@ekologicall.com.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet:
1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at contact@ekologicall.com.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@ekologicall.com.
Check our FAQ for more information.